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Warranty Policy

We want you to be happy with your purchase from Upettools! Notify us within 30 days of receiving your part if you experience any problems with it. Please contact our customer service department for a return authorization before returning anything to us. Once you receive a Return Authorization number, you have another 7 days to arrange a return for the item to us.

Unconditional acceptance of return time - within 14 days from receipt of the goods by the consumer.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Lifetime Warranty Policy

Bronze, Silver & Gold members are eligible for a lifetime warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.

All other policies in the Standard Warranty Policy apply.

Standard Warranty Policy

Standard members are eligible for a twelve (12) month warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.

All defective merchandise, unless otherwise indicated on this warranty page or explicitly on the product page, may be returned for a replacement. Customer is responsible for properly packing return merchandise to ensure it is not damaged in transit. Return merchandise that is physically damaged in transit will not be eligible for a replacement or a refund.

Physical damage is not covered by this warranty. is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

The warranty provided does not apply to a part if damaged in any way by improper use, abuse, neglect, careless handling, or improper installation.

Batteries only have a six (6) month warranty.

Discontinued items must be returned based on our Return Policy listed below.

A return merchandise authorization number (RMA#) is required for all warranty replacements.

Tools and other brand accessories are not apply to our Warranty Policy. Please refer to manufacturers warranty information.

After-sale service

As long as you bought a product from our website,you are obligated to enjoy our toughtful service.If you have any problems,do not hesitate to contact our service team.We will try our best to solve your problems.